Privacy Policy - Scale Portables Ltd
Effective Date: 27 May 2025
1. Introduction
Scale Portables Ltd. is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.
2. Data We Collect
We may collect the following information:
- Name
- Contact details (email, phone number, address)
- Payment information
- Purchase history
- Website usage data and analytics (via cookies and tracking tools)
- Customer inquiry and communication records
3. How We Use Your Data
Your data is used to:
- Process orders and payments
- Communicate with you about your orders
- Respond to customer inquiries and provide support
- Analyze website traffic and user behavior to improve our services
- Improve our website and services
- Comply with legal obligations
4. Data Sharing
We do not sell your data. We may share your information with trusted third-party service providers, including:
- Snipcart - our payment processing merchant for secure transaction handling
- Google Analytics - for website traffic analysis and user behavior insights
- Delivery and logistics partners for order fulfillment
These third parties are contractually bound to protect your data and use it only for the specified services.
5. Data Retention
We retain your personal data for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
Customer inquiry records are kept for a reasonable period to ensure proper communication and support, after which they are securely deleted. Payment and order data may be retained longer for accounting and legal compliance purposes.
6. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise these rights, contact us at sales@scaleportables.co.uk.
8. Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
- Enhance user experience and website functionality
- Analyze website traffic and user behavior through Google Analytics
- Process payments securely through our payment merchant
You can set your browser to refuse cookies, but some website features may not function properly. For more information about how Google Analytics processes your data, please visit Google's Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Information
Scale Portables Ltd.
Capeston Farm
Walwyns Castle
Haverfordwest
Pembrokeshire SA62 3DY
Email: sales@scaleportables.co.uk